To bring DA services much closer to the people, the DA Bicol, led by RED Elena B. de los Santos relaunched the Malasakit Help Desk on February 14, 2019. This Help Desk located at the lobby of the Administration Building at the DA Compound in San Agustin, Pili, Camarines Sur will serve as a window for selected services not only of the DA, but also of its bureaus, attached agencies and corporations.

Present during the launching were heads and representatives from attached agencies; Elsa Parot of ATI, Alex Templonuevo of NMIS 5, Michel Jordan Rouid of ACPC 5, Dr. Emmanuel Villafuerte of BAI 5, Alvin Trespeces representing Dennis Andres of PCA5, Alex Sabaybay of NFA Cam. Sur, Edna Bolalin representing Director Mary Anne Molina of PhilFIDA.